Because human approach begins with human contact.
Reception, assistance and information:
with the Live Chat host, your visitor will feel at the right place.
Bilingual customer service
The expertise of a team with over 500 experienced people
24 hours a day
7 days a week
365 days a year
Every interaction with your customers is a business opportunity. An opportunity to stand out, to meet their needs, to give them answers, in short, to make them live an exceptional customer experience online.
Leave an impression on them and attract them to your brand.
Are your products or services complex? Human interaction proves to be essential to demystify them. Your visitors have questions and Novafolio Live Chat is an effective tool to give them answers in real time.
Chat differently. Make your mark on people.
Technology should not be a hindrance to customer service but rather the driving force to bring it to new heights, to lower the barriers separating you from your online visitors thanks to Novafolio Live Chat.
Start the conversation. Encourage communication. Be proactive.
In this fast era, you must interact with your online visitors in real time regardless of location and time. You will never get a second chance to make a good first impression. Welcome them, advise them and accompany them in their decision-making process online.
Encourage them to buy on the spot.
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online visitors prefer human interaction.
of visitors surf online during the evening, at night and on weekends i.e. outside regular business hours.
visitors leave traces on a website. The other 95% are a missed
opportunity.
visitors leave the process when a form pops up.
millennials (X and Y generations, 18 to 40 years) directly use Live Chat during offers and proposals, and that sets the trends in the market.
of Live Chat conversations take place at night (between 9 PM and 9 AM) outside regular business hours.
of Live Chat users have a better perception of the company offering this tool.
of users return to Websites with Live Chat.
of consumers say that their purchase decision was directly related to their Live Chat session.
of consumers perceive Live Chat as an essential online tool during the purchase process.
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Novafolio Live Chat for your business
Because the benefits for your customers start with yours.
Concrete benefits for different business departments. Beyond the Internet, this technological and human interaction tool is at the service of your sales, marketing and customer service teams. With Novafolio Live Chat, your business units act synergistically, quickly and efficiently.
Boost your sales quickly
Turn a passive visitor into an active buyer
Propose services or products according to your customers’ specific needs
Get a return on your advertising investments and increase your ROI
Attract your visitors towards your brand
Reduce the bounce rate on your website
Stand out from the crowd
Gather key information about your potential customers for your CRM and lead them to your follow-up team
Access management charts for your statistics
Reduce the number of abandoned transactions on your website
Manage your customer service and welcome visitors proactively
Give them a pleasant and unforgettable customer experience
Novafolio Live Chat offers chat turnkey solutions and flexible packages to suit your needs. Are you looking for a solution according to your image? Choose our a la carte services.
The traffic of your website says a lot about the results you might get with Novafolio Live Chat. Thanks to our service, we obtain the visitor’s name, E-mail and / or telephone number in over 80%.
of conversations!
Assess your potential ROI with Novafolio Live Chat service.
| Conversion rate / Number of potential conversations per month | 2% | 3% | 4% |
|---|---|---|---|
| 1000 visitors | 20 | 30 | 40 |
| 2000 visitors | 40 | 60 | 80 |
| 3000 visitors | 60 | 90 | 120 |
| 5000 visitors | 100 | 150 | 200 |
| 10 000 visitors | 200 | 300 | 400 |
For example, with 3000 unique visitors per month (refer to your Google Analytics statistics report) ; with a 3% conversion rate, get a potential of 90 prospects each month!
Pay only chargeable conversations. No waste of time!
Tangible and quantifiable results
From the moment the service started on our website, we completed a sale and get a new appointment in less than 24 hours. We are very satisfied. We should have installed it from the very beginning !
We were surprised to get a request at night for an appointment the next day. The result: a $ 75,000 sale.
Information that allows us to go after our potential customers
If you have 1000 unique visitors per month and 100 of them leave their information through forms or calls, it’s not bad but it’s still 900 unattended visits. Even if the visitor does not buy the following week, we can always send them an E-mail with promotional offers.
Agents shaped according to our image
A well-expanded training structure ensuring quality control according to the standard established by us.
The customer is at the heart of our actions
An extended customer service online 24/7 contributes to a positive shopping experience on our Website.
THE BEST SERVICE ON THE MARKET